Support

Stuck on something? Most questions are answered by the quick guides below; anything else, email us and we’ll get back to you.

Quick answers

Joining a session: go to pulsedeck-live.netlify.app(or scan the presenter’s QR code) and type the 6-letter code on the big screen. No app, no account.
Creating a deck: open the Studio → New deck. You can also import PowerPoint (.pptx), PDF, or Markdown, or generate a deck with AI.
Presenting: in the editor press Present — the stage link goes on the big screen, the remote link on your phone.
PowerPoint add-in:insert the PulseDeck Live add-in on a slide, paste your session’s stage link once, and your live stage (polls, word clouds, quiz leaderboard, Q&A) renders inside that slide. Use Change session in the top right of the pane to switch sessions.
Getting results out: every session has a Report with .xlsx, CSV, and print/PDF export — open Sessions in the editor.
Lost your deck? Deck access lives in the browser you created it in. If you saved your presenter link (with the ?key= part), opening it restores access on any device.

PowerPoint import up to 300MB; PDF import up to 150 pages.
Images up to 80MB (auto-compressed); video uploads up to 200MB — or embed YouTube, Vimeo, and Loom links with no limit.
Rooms are certified for 1,000 simultaneous participants.

Email support@ruavira.org — include your session code if your question is about a specific session. We aim to reply within two business days.